Shipping Policy

We aim to provide fast, reliable, and secure delivery for all orders. Please read the details below to understand how shipping works for your region.

 

Processing Times

All orders are processed within 1-3 business days (excluding weekends and public holidays). 

During peak periods or product launches, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Shipping Regions & Rates

Australia (Domestic)

Standard Shipping: 2–6 business days
Express Shipping: 1–3 business days

• Free standard shipping on orders over $99 AUD 

• All domestic orders include tracking

 

New Zealand

Standard International Shipping: 5–10 business days
Express International Shipping: 3–6 business days

• Tracking included

 

United States, United Kingdom & Canada

Standard International Shipping: 7–14 business days
Express International Shipping: 4–8 business days

• Tracking included
• Delivery times may vary depending on customs processing in your country

 

Order Tracking

Once your order has shipped, you will receive a tracking link via email.
Tracking updates may take 24–48 hours to appear as carriers process your parcel.

Customs, Duties & Taxes

International orders (outside Australia) may be subject to customs duties, import taxes, or handling fees once the shipment reaches your country.
These charges are the customer’s responsibility and are not included in the product or shipping costs.

We are not responsible for delays caused by customs.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
We are unable to redirect shipments once they have been dispatched, and orders shipped to an incorrect address provided by the customer cannot be refunded.

Lost or Delayed Parcels

While rare, delays can occur due to customs, weather conditions, or carrier issues.
If your parcel seems delayed, please contact us and we will assist in locating it.

If a shipment is confirmed lost by the carrier, we will offer a replacement or refund.

Split Shipments

If your order contains multiple items, they may occasionally ship separately to speed up delivery. You will receive tracking details for each parcel if applicable.

Questions?

If you have any questions about shipping, please contact us at palete.aus@gmail.com  and our team will be happy to help.